Professional Summary
Accomplished Tier 2/3 server and datacenter administrator with proven abilities to troubleshoot complex issues, implement fixes, and engineer new capabilities to complete customer satisfaction.Proactive problem solver, quickly adaptable, respected supervisor, motivated team leader. Astute trainer and instructor ensuring full competency across learning styles.
Experience/Accomplishments
Troubleshooting
6 years of engineering, deployment, operation, and troubleshooting of Microsoft System Center Configuration Manager, Windows Server 2003, 2008 R2, 2012 R2, 2016,Windows XP, Vista, 7, 8.1, 10, VMware vCenter.
Leadership and Customer Service
Section supervisor for 15 technicians. Managed Incident workflow within work center, with other technicians world-wide, and with outside agencies when necessary.
Ensured customer communication via Incidents and Change Requests, meeting update and resolution timelines for global clients.
Training/Education
WGU 2018-2021 Completed Cloud Computing Bachelors
FMCC 2009-2011 Completed Associates Degree in Electrical Technology
BOCES Career and Technical School 2008-2009 Cisco Networking
Employment History
Senior Systems Administrator, Langley AFB, VA, 2021-Current
System Support Representative, Langley AFB, VA, 2019-2021
Directory and Authentication Technician, Langley AFB, VA, 2017-2019
Directory and Authentication Technician, Hickam AFB, HI, 2015-2017
Enterprise Service Desk Technician, Hickam AFB, HI, 2013-2015
Certifications
Additional Information
Current Top Secret Security Clearance (SCI)